TERMS AND CONDITIONS OF SALE, USE AND LIABILITY WAIVER

‍SØNA  
‍
‍ARTICLE 1 – SCOPE

‍These General Terms and Conditions of Sale and Services (hereinafter the “Terms”) apply, without restriction or reservation, to all Services sold on-site or via the website www.sonaexperience.com (hereinafter the “Site”), operated by SØNA, whose registered office is located at Zone de Pédebert, 134 Impasse des Rémouleurs, 40150 Soorts-Hossegor, registered with the Bayonne Trade and Companies Register under number 998992275 (hereinafter the “Studio”), to any customer (hereinafter the “Client”).

These Terms define the rights and obligations of the parties in connection with the sale and use of the Services offered by SØNA.

Any booking implies full and unconditional acceptance of these Terms.


‍ARTICLE 2 – PRE-CONTRACTUAL INFORMATION

‍The Client acknowledges having received, prior to booking:

- the essential characteristics of the Services
- pricing and payment terms
- cancellation conditions information relating to the identity of the Studio
- This information is available on the Site and/or provided at the Studio.

‍ARTICLE 3 – DESCRIPTION OF SERVICES

‍SØNA offers wellness services incluing:

- sauna access
- ice bath access
- hot/cold contrast experiences
-individual or shared sessions
-session packs
-memberships
-private hire

Services are described as accurately as possible. However, the Studio cannot be held liable for any errors or omissions.

SØNA may also sell complementary products such as beverages, wellness items and branded merchandise.

‍ARTICLE 4 – ACCESS CONDITIONS AND HOUSE RULES

‍Access to the Services is subject to compliance with the following:

Sessions start and end at the scheduled time.
Clients may arrive at any time during their session, without modification to the original schedule.
As a result:

- sessions started late by the Client will not be extended
- no refund or rescheduling will be granted

The Client agrees to:

- follow safety instructions
- behave respectfully towards other clients and staff
- use the facilities responsibly

The Studio reserves the right to refuse access or remove any Client who fails to comply with these rules, without refund.

‍ARTICLE 5 – ORDER FORMATION

‍5.1 Conditions

‍The Client must be at least 18 years old and legally capable.

By booking, the Client confirms:

- they are in good physical condition
- they have no known contraindications
-they have read the health and safety rules

‍5.2 Payment and validation

‍Booking validation and payment constitute:
‍
- acceptance of these Terms
- immediate payment obligation

‍ARTICLE 6 – PRICING

‍Single sessions

‍60-minute session: €16

‍Packs 5-session pack: €75 – valid 3 months
10-session pack: €140 – valid 6 months

‍Memberships Up to 7 sessions per week
Minimum commitment: 6 or 12 months

Prices are in euros, including VAT.

The Studio reserves the right to modify prices at any time.

‍ARTICLE 7 – PRODUCT SALES

‍SØNA may sell beverages, wellness products and merchandise. Products are subject to availability. Food and beverages are non-refundable, except in the case of proven defect. Other products are non-refundable unless defective or non-compliant.

‍ARTICLE 8 – PAYMENT TERMS

‍Payment is required at the time of booking:
- online (card, direct debit)
-on-site (cash, card)
‍
Access may be refused in case of non-payment.

‍ARTICLE 9 – CANCELLATION, ABSENCE AND MEMBERSHIPS

‍Bookings must be cancelled at least 12 hours in advance.
Failing this:

-the session is due
- no refund will be issued

‍Memberships (binding commitment)

‍Memberships are entered into for a fixed period of 6 or 12 months.

👉 No early termination is permitted during the commitment period.

The Client agrees to pay all instalments due until the end of the term.

‍Exceptions (force majeure only)

‍Early suspension or termination may be granted in exceptional cases:

- medical incapacity (with proof)
-relocation or professional transfer

SØNA reserves the right to accept or refuse such requests.

‍ARTICLE 10 – RIGHT OF WITHDRAWAL

‍In accordance with applicable law, the Client has 14 days to exercise their right of withdrawal.

However, if the Service has been performed before this period with the Client’s consent, this right is waived.

‍ARTICLE 11 – HEALTH CONDITIONS

‍Use of the facilities is restricted to individuals in good physical condition.

The Client acknowledges:
‍
- they are able to withstand extreme temperature variations
- they use the facilities at their own risk

‍ARTICLE 12 – CONTRAINDICATIONS

‍Use is not recommended in cases of:
‍
- pregnancy
- heart conditions
- high blood pressure
- respiratory conditions
- epilepsy
- alcohol or substance use

Medical advice is recommended if in doubt.

‍ARTICLE 13 – USAGE RULES

‍Sauna

- 10–20 minutes recommended
-hydration required

‍Ice bath

- 1–5 minutes recommended
- gradual immersion

‍Contrast
- allow recovery time
- listen to your body

‍ARTICLE 14 – HYGIENE AND CONDUCT

- shower required before use
- towel required
- swimwear required
- respect others
-no dangerous behaviour

‍ARTICLE 15 – LIABILITY WAIVER
‍
‍The Client acknowledges that:
‍
- the activities involve risks
- they include exposure to extreme temperatures

The Client uses the facilities at their own risk.

SØNA shall not be held liable for:
‍
- illness
- injury
- accidents
- worsening of a pre-existing condition
‍
‍ARTICLE 16 – PERSONAL BELONGINGS
‍
‍Clients are responsible for their personal belongings.
The Studio accepts no liability for loss or theft.

‍ARTICLE 17 – PERSONAL DATA

‍Data is processed in accordance with GDPR.

Contact: contact@sonaexperience.com

‍ARTICLE 18 – INTELLECTUAL PROPERTY

‍All website content is the exclusive property of SØNA.

Reproduction is prohibited.

‍ARTICLE 19 – GOVERNING LAW

‍These Terms are governed by French law.
Any disputes fall under the jurisdiction of the courts of Bayonne.

‍ARTICLE 20 – ACCEPTANCE

‍Any booking implies:
- acceptance of these Terms
-acceptance of the risks involved
- commitment to follow the rules

‍FINAL CLAUSE

‍Our intention is to offer you a safe and regenerative experience.
Take the time to listen to your body and fully enjoy the benefits of heat and cold.

‍HEALTH & SAFETY GUIDELINES
‍(Sauna & Ice Bath)


‍1. Access Conditions

‍Use of the facilities (sauna and ice bath) is reserved for individuals in good physical condition.
By accessing the studio, you confirm that:
‍
- You are fit to engage in activities involving extreme heat and cold
- You have no known medical contraindications
- You use the facilities under your full responsibility
- You are 18 years or older

‍2. Medical Contraindications

‍Use is strongly discouraged in the following cases:

- Pregnancy
- Heart conditions or unstable blood pressure
- Severe respiratory conditions
- Epilepsy
- Unstable chronic illnesses
- Alcohol or substance use affecting awareness

If in doubt, consult a medical professional before use.

‍3. Sauna Use

- For your safety: Limit sessions to 10–20 minutes
- Stay hydrated before, during, and after
- Exit immediately if you feel unwell (dizziness, nausea, palpitations)
- Do not touch heating elements

‍4. Ice Bath Use

‍Ice bath use requires particular attention:

- Recommended duration: 1–5 minutes
- Enter gradually (avoid sudden immersion)
- Listen to your body and exit if uncomfortable
- Not recommended for beginners without gradual adaptation

‍5. Hot / Cold Contrast

‍Contrast therapy should be practiced with care:

- Allow recovery time between sessions
- Never force your body
- Adjust intensity to your experience level

‍6. Hygiene & Respect

‍For everyone’s comfort:

- Shower before use
- Use a towel in the sauna
- Respect the calm and space of others
- No running or diving

‍7. Responsibility

‍The studio declines all responsibility in cases of:

- improper use of facilities
- failure to follow safety instructions
-undisclosed pre-existing health conditions
- Users acknowledge practicing these activities with full awareness of the risks associated with heat and cold exposure.

‍8. Client Commitment

‍By booking or using the facilities, you confirm that:

- You have read these guidelines
- You accept the risks involved
- You agree to follow all instructions

Our intention is to offer you a safe and regenerative experience.
Take the time to listen to your body and fully enjoy the benefits of heat and cold.

‍GENERAL TERMS OF USE – SØNA

‍Access to SØNA’s facilities is subject to compliance with the following rules:

Sessions start and end at the scheduled time.
Clients may arrive at any time during their session, with no extension possible.

The Client agrees to:

- follow safety instructions
- behave respectfully towards others and staff
- use the facilities responsibly

‍Conditions of use:

- shower required before use
- towel required in the sauna
- swimwear required
- no running, diving, or dangerous behaviour
- no access under the influence of alcohol or substances

The Client acknowledges that:

- the use of sauna and ice bath involves risks
- they are responsible for their own health and use of the facilities
‍
SØNA reserves the right to refuse access or exclude any Client who does not comply with these rules, without refund.

‍LIABILITY WAIVER – SØNA

‍By booking and participating in a session at SØNA, I acknowledge and agree to the following:
‍
- I confirm that I am at least 18 years old.

‍1. Physical Condition

‍I declare that I am in good physical condition and fit to engage in activities involving exposure to extreme temperatures, including sauna and ice bath use. I confirm that I have no known medical contraindications.

‍2. Awareness of Risks

‍I understand that sauna and ice bath use involve risks, including:

- dizziness
- fainting
- loss of consciousness
- thermal shock
- I acknowledge that I engage in these activities with full awareness of these risks.

‍3. Personal Responsibility

‍I agree to:

- listen to my body
- respect my limits
- exit immediately in case of discomfort

‍4. Waiver I declare that I use SØNA’s facilities at my own risk.

Accordingly, I release SØNA, its directors and staff from any liability in the event of:

- injury
- accident
- illness
- worsening of a health condition
‍
except in cases of gross negligence or intentional fault.

‍5. Agreement
‍
‍I confirm that I have read and understood this liability waiver. I accept it without reservation.

‍PRIVACY POLICY – SØNA

‍1. Data Controller

‍This Privacy Policy explains how personal data is collected and processed by: SØNA
‍
Registered office: Zone de Pédebert, 134 Impasse des Rémouleurs, 40150 Soorts-Hossegor
Email: contact@sonaexperience.com

SØNA is responsible for processing personal data collected via the website www.sonaexperience.com and during service bookings.

‍2. Data Collected

‍SØNA may collect the following:

- Name
- Email address
- Phone number
- Booking information
- Payment data (processed securely via providers)
- Browsing data (cookies, IP address)
- Where applicable, health-related declarations may also be collected.

‍3. Purpose of Processing

‍Data is collected for:

- booking and payment management
- service delivery
- customer relationship management
- communication  improving the website and user experience
- legal compliance

‍4. Legal Basis

‍Processing is based on:

- contract execution
- legal obligations
- legitimate interest
- user consent where required

‍5. Sensitive Data (Health)

‍Health-related information:

- is used only for safety purposes
- is not stored beyond what is necessary
- is not subject to automated processing  

‍6. Data Recipients

‍Data may be shared with:

- payment providers (e.g. Stripe)
- booking platforms  website hosting providers
- No data is sold or shared for commercial purposes.

‍7. Retention Period customer data:

- duration of relationship
- invoices: up to 10 years
- marketing data: until consent is withdrawn

‍8. User Rights Users have the right to:

- access
- rectify
- delete
- restrict
- object
- request data portability

Contact: contact@sonaexperience.com
‍
‍9. Complaints
‍
‍Users may file a complaint with CNIL

‍10. Security

‍SØNA implements appropriate measures to protect personal data.

‍11. Cookies Cookies may be used to:

- improve user experience
- analyse traffic
- Users can manage cookie settings in their browser.

12. Changes

‍SØNA reserves the right to modify this policy at any time.

‍FINAL CLAUSE

‍SØNA places great importance on protecting your privacy.
Your data is handled with transparency, care and security.